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Every growing business hits a point where off-the-shelf tools stop keeping up. Spreadsheets multiply, data lives in silos, and your team spends more time on workarounds than actual work. That’s usually when Salesforce enters the conversation, and with it, the need for salesforce software development services that actually fit the way your business operates.
But here’s the thing: Salesforce out of the box is powerful. Salesforce built around your specific workflows, data structures, and growth plans? That’s a different level entirely. Whether you’re a mid-sized company scaling fast or an enterprise streamlining complex operations, the right development approach can turn Salesforce from a CRM into the backbone of your entire digital ecosystem.
At AGR Technology, we can help businesses across Australia and beyond do exactly that. This page breaks down what salesforce software development services involve, the core offerings your business likely needs, and how to choose a partner that delivers real results, not just code.
Get in touch to discuss your project needs:
Reviews from our happy clients:
Justine Brummans
Alessio is both incredibly knowledgeable and personable! He gave me great advice that was catered to me and my situation. Thank you Alessio! Super helpful!
Springfield Equestrian Park
Alessio is amazing! I can not speak highly enough of how helpful and knowledgeable he is, my website he created far exceeded my expectations, he is so accomodating and I can only wish him every success with his business. I rate AGR technology 10 out of 10.
Legacy Energy
We used AGR Technology and dealt with Alessio to design and build our website as well as host our emails. Alessio was a pleasure to deal with and had plenty of ideas that we could implement into our site. He has a great attention to detail, he is also very polite in understanding our goals and what we wanted to achieve with our website.
Thanks mate,
Alex & Rob
Excellent Service
Alessio developed our website for our business and has done a wonderful job. He is very personable and knowledgeable. We have enjoyed working with him. We will be referring others to him and highly recommend him to those who need Tech advice.
MRC Performance
I have been in business for over 10 Years and recently moved to AGR Technology for all our IT needs. They are able to fix nearly anything remotely and always very helpful in recommending appropriate hardware upgrades that do the job as required but not costing more than needed.
Alessio provided an excellent service. He was very dedicated in his method of finding solutions to problems. He continued to try different avenues until he found the reason as to why a particular application was not working. He was very knowledgeable in his understanding of the internet and of applications and how they work, and he was able to apply this knowledge in understanding how to resolve the obstacles that continued to appear. He is understanding towards his client's needs and goals and he is willing to work with his client in achieving those goals. He is a very polite and well mannered person and very calm and gentle in his approach. I would highly recommend Alessio's services to anyone.
Palmira Rigoli
Great work ethics Alessio! We at Totally Gluten Free Products are very happy to have you on board as our IT and SEO master. Very reliable, trustworthy and knowledgeable in the field.
YouTube Comment
Nat's Custom Designs
Alessio from AGR Technology has recently helped me create a website for my business.
Throughout the whole process from start to finish Alessio made the process easy for me, by calling me and explaining each step of the way. I'm not very computer savvy, but with Alessio taking the time to explain in detail everything I needed to know from putting inventory in to having it shipped. He even remotely joined my computer to help guide me through everything.
He's very knowledgeable and is experienced in everything I needed and if there was anything else I needed to know that wasn't something he was familiar with, he researched it.
I would HIGHLY recommend Alessio to anyone. He has not only helped me for now but I know that if I ever needed help with anything else he would definitely go above and beyond to help. Thank you so much for everything you have done. It's been a long process but well worth it 🙂
Byron Macumber
AGR Technology is amazing. not only do they stick with you through out the process, they also accommodate to your wants and needs. They are efficient in their work and they have high integrity. Their capabilities are shown through their website design, and appropriate knowledge of utilities regarding software. over the many years of working with them they have been fantastic. I would recommend to everyone
Very helpful
Alessio was thorough, diligent and kept me updated at all time points. I was very impressed with his performance, passion and dedication. I will continue to use his services.
Wantrup & Associates
Alessio of AGR Technology is an IT guy we rely on whenever we need IT help. His professionalism impressed us right at the first time. He solved many of our IT problems in no time. Excellent communication and speedy response.
We highly recommend this company
From a happy customer
Valeria Bianco
I received AGR contact information from a previous client, who had found their service excellent. So I contacted AGR with some expectations, and I can say they exceeded them. Professional, honest, punctual, reliable, their service is faultless. We can't recommend them highly enough.
Very fast, value for money and a comprehensive service
AGR is professional, organised and very skilled at what they do. They take the initiative, looking after all the details that you would not have thought of to enhance your website presence, marketing funnel and automated appointment bookings. Big bonus - pricings are at a fraction of the cost of competitors.
Customer testimonial
Alessio from AGR Technology is wonderful at gently guiding the less technically savvy users to solve problems. Back up service excellent. Highly recommended
SEO for website
The team is very cooperative and delivers clean and very efficient work.
Raimond Volpe
Nothing but good things to say about Alessio. He has been great service and great at communicating with me by both phone and email. Very good knowledge and problem-solving ability with our web development. I would thoroughly recommend Alessio and AGR Technology to anyone wanting online marketing or web development
Website design
Big thank you to Alessio at AGR Technology for a smooth and easy website development process. Nothing was to difficult to accomplish, I can highly recommend his first class service.
Proudly supporting clients of all sizes to succeed through digital solutions
Why work with us?
What Are Salesforce Software Development Services?
Salesforce software development services cover the design, build, customisation, and ongoing support of applications and solutions within the Salesforce platform. This goes well beyond basic configuration. We’re talking about custom Apex code, Lightning components, Visualforce pages, automated workflows, and third-party integrations, all tailored to how your business actually runs.
The goal is straightforward: make Salesforce work for you, not the other way around.
For many organizations, the standard Salesforce setup handles maybe 60–70% of what they need. The remaining 30–40%, the processes unique to your industry, your reporting requirements, your customer journey, that’s where custom development closes the gap.
These services typically include:
- Custom app development on the Salesforce platform
- Integration with existing business systems (ERP, marketing platforms, accounting tools)
- API development and management for real-time data exchange
- Migration from legacy systems into Salesforce
- Ongoing support and optimisation as your business evolves
It’s not just about building features. It’s about creating a Salesforce environment that scales with you and reduces manual overhead across teams.
Core Salesforce Development Services Your Business Needs
Custom Application Development
Sometimes the AppExchange has what you need. Often, it doesn’t, at least not exactly. Custom application development on Salesforce lets you build tools that mirror your internal processes without compromise.
This could look like a custom quoting engine for your sales team, an automated onboarding portal for new clients, or a bespoke reporting dashboard that pulls from multiple Salesforce objects in one view. The possibilities are broad, but the principle is simple: if your team needs it and Salesforce doesn’t offer it natively, we can build it.
At AGR Technology, our salesforce developers build on Lightning Web Components, Apex, and Flow to create applications that are fast, secure, and maintainable long-term.
Salesforce Software Integration Services
Most businesses don’t run on Salesforce alone. You’ve got accounting software, project management tools, marketing automation platforms, maybe an ERP system, and they all need to talk to each other.
Salesforce software integration services connect these systems so data flows seamlessly between them. No more double-handling. No more discrepancies between what your sales team sees and what finance is reporting.
Common integrations we handle include:
- Xero or MYOB for financial data sync
- HubSpot or Marketo for marketing alignment
- Custom ERP systems for inventory and operations
- Communication tools like Slack or Microsoft Teams
The result is a single source of truth that every department can rely on.
Salesforce API Integration Services
APIs are the plumbing behind seamless integration. Salesforce API integration services focus on building and managing the connections that allow real-time (or near-real-time) data exchange between Salesforce and external platforms.
This includes working with Salesforce’s REST and SOAP APIs, Bulk API for large data volumes, and Streaming API for event-driven updates. It also means building custom APIs when you need Salesforce to communicate with proprietary or niche systems.
Proper API integration isn’t just about getting data from A to B. It’s about doing it securely, reliably, and in a way that doesn’t break when one system updates. Our team at AGR Technology designs API architectures that are resilient and well-documented, so your tech stack stays connected as it grows.
How Skilled Salesforce Developers Drive Enterprise Software Development
There’s a significant difference between someone who can configure Salesforce and a developer who can architect enterprise-grade solutions on the platform.
Skilled salesforce developers understand the platform’s governor limits, security model, and best practices for scalable code. They know when to use declarative tools like Flow and when custom Apex is the right call. And critically, they understand how Salesforce fits within a broader enterprise software development strategy.
For larger organizations, Salesforce often sits at the center of a complex technology landscape. Enterprise software development in this context means:
- Designing multi-org strategies for businesses operating across regions or brands
- Building managed packages for internal distribution
- Implementing CI/CD pipelines with tools like Salesforce DX and GitHub Actions
- Ensuring compliance with data governance and security standards (GDPR, Australian Privacy Principles, etc.)
This level of work requires developers who think architecturally, not just functionally. At AGR Technology, we bring that enterprise mindset to every project, whether you’re a 50-person company or a 5,000-person operation. Our team pairs deep Salesforce platform knowledge with broader software engineering principles to deliver solutions that hold up under real-world pressure.
The Salesforce Development Process From Planning to Deployment
A solid development process is what separates a project that delivers value from one that stalls out. Here’s how we approach it at AGR Technology:
- Discovery and requirements gathering, We start by understanding your business goals, current systems, pain points, and user needs. No assumptions.
- Solution design, We map out the technical architecture, data model, integration points, and user experience before writing a single line of code.
- Development in sprints, Using agile methodology, we build iteratively. You see progress regularly and can provide feedback as we go.
- Testing and QA, Unit tests, integration tests, and user acceptance testing (UAT) ensure everything works as expected before it goes live.
- Deployment, We manage releases carefully, using sandbox environments and change sets or Salesforce DX for version control.
- Post-launch support, Bugs get fixed, enhancements get scoped, and we stick around to make sure adoption is smooth.
This process isn’t unique to us, but the rigor we apply at each stage is. We’ve seen too many Salesforce projects go sideways because someone skipped discovery or treated testing as optional. We don’t cut those corners.
Key Industries and Use Cases That Benefit Most
Salesforce is industry-agnostic by design, but certain sectors get outsized value from custom development:
- Financial services, Automated compliance workflows, client portfolio dashboards, and secure document management.
- Healthcare, Patient relationship management, referral tracking, and integration with clinical systems.
- Real estate, Property management portals, lead nurturing automation, and contract lifecycle tools.
- Manufacturing, Order management, supply chain visibility, and dealer/distributor portals.
- Professional services, Project tracking, resource allocation, and time-to-billing automation.
- Retail and eCommerce, Unified customer profiles, inventory sync, and personalized marketing automation.
The common thread? These industries deal with complex data, multiple stakeholders, and processes that generic software can’t fully address. Custom salesforce software development services bridge that gap.
We’ve worked with businesses across these sectors at AGR Technology, and the pattern is consistent: the companies that invest in tailoring Salesforce to their operations see faster adoption, cleaner data, and measurable ROI within months, not years.
How to Choose the Right Salesforce Development Partner
Not all Salesforce partners are created equal. Here’s what to look for:
- Certified developers, Salesforce certifications (Platform Developer I & II, Application Architect, etc.) matter. They demonstrate verified platform knowledge.
- Full-stack capability, Your partner should handle front-end, back-end, integrations, and DevOps. If they can only do configuration, you’ll outgrow them fast.
- Industry experience, Ask for case studies or references in your sector. Generic Salesforce experience isn’t always enough.
- Clear communication, You should understand what’s being built, why, and how long it will take. Avoid partners who hide behind jargon.
- Post-launch commitment, The relationship shouldn’t end at deployment. Ongoing support, optimization, and training are part of a good engagement.
AGR Technology ticks these boxes. As a full-service digital partner, we don’t just handle Salesforce development in isolation, we consider how it connects to your broader digital strategy, including your website, marketing platforms, data infrastructure, and AI automation needs. That holistic view means fewer gaps and better outcomes.
If you’re evaluating partners, get in touch with our team for a no-obligation conversation about your Salesforce goals.
Conclusion
Salesforce is a powerful platform. But power without direction is just complexity. The right salesforce software development services turn that complexity into a competitive advantage, streamlined processes, connected systems, and tools your team actually wants to use.
Whether you need custom apps, seamless integrations, or a full enterprise build, the key is working with a partner who understands both the platform and your business.
At AGR Technology, we bring deep Salesforce expertise alongside broader capabilities in software development, integration, and digital strategy. We’re here to help you get more from Salesforce, not more complexity.
Ready to talk? Reach out to AGR Technology and let’s map out what Salesforce can actually do for your business.
Frequently Asked Questions
What are Salesforce software development services?
Salesforce software development services cover the design, customization, and ongoing support of solutions built on the Salesforce platform. This includes custom Apex code, Lightning components, automated workflows, API development, and third-party integrations—all tailored to match your unique business processes and growth plans.
Why do businesses need custom Salesforce development instead of using it out of the box?
Standard Salesforce typically covers 60–70% of business needs. The remaining 30–40%—industry-specific workflows, custom reporting, and unique customer journeys—requires custom development. Tailored Salesforce software development services close that gap, reducing manual workarounds and enabling faster adoption with measurable ROI.
How do Salesforce integration services improve business operations?
Salesforce integration services connect your CRM with tools like ERPs, accounting software, and marketing platforms so data flows seamlessly across departments. This eliminates double-handling, reduces data discrepancies, and creates a single source of truth that every team—from sales to finance—can rely on.
What industries benefit most from custom Salesforce development?
Industries with complex data and multi-stakeholder processes see the greatest value. Financial services, healthcare, real estate, manufacturing, professional services, and retail all benefit from custom apps, automated compliance workflows, client portals, and tailored reporting dashboards built on Salesforce.
How long does a typical Salesforce development project take?
Timelines vary based on scope and complexity. Smaller customization may take a few weeks, while full enterprise builds can span several months. Agile sprint-based development ensures you see regular progress, provide feedback early, and receive a solution that aligns with your goals at every stage.
What should you look for in a Salesforce development partner?
Look for certified developers, full-stack capability across front-end, back-end, and DevOps, proven industry experience, transparent communication, and a commitment to post-launch support. A strong partner also considers how Salesforce connects to your broader digital strategy, including integrations, data infrastructure, and automation.
Related resources:
Customized AI Solutions Software Development
Oracle Business Software Development
Custom Software Development for Engineering Companies
Alessio Rigoli is the founder of AGR Technology and got his start working in the IT space originally in Education and then in the private sector helping businesses in various industries. Alessio maintains the blog and is interested in a number of different topics emerging and current such as Digital marketing, Software development, Cryptocurrency/Blockchain, Cyber security, Linux and more.
Alessio Rigoli, AGR Technology