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Staying connected in Melbourne means relying on the National Broadband Network for everything from business meetings to streaming at home. With most homes and businesses in central Melbourne already linked to the NBN, a fast and reliable connection isn’t just a luxury—it’s essential. But having access to the network and actually getting seamless coverage throughout your property are two very different things.
With over 10+ years of IT experience we can help residents and businesses navigate NBN installations, upgrades, and troubleshooting. Whether you’re moving, setting up a new office, or just want your WiFi to reach every room, expert support makes all the difference. NBN issues can disrupt work and downtime, so making sure your service runs smoothly is our top priority.
Alternatively you can get in touch with our team to find out how we can assist with your IT needs via email
Reviews from our happy clients
Justine Brummans
Alessio is both incredibly knowledgeable and personable! He gave me great advice that was catered to me and my situation. Thank you Alessio! Super helpful!
Springfield Equestrian Park
Alessio is amazing! I can not speak highly enough of how helpful and knowledgeable he is, my website he created far exceeded my expectations, he is so accomodating and I can only wish him every success with his business. I rate AGR technology 10 out of 10.
Legacy Energy
We used AGR Technology and dealt with Alessio to design and build our website as well as host our emails. Alessio was a pleasure to deal with and had plenty of ideas that we could implement into our site. He has a great attention to detail, he is also very polite in understanding our goals and what we wanted to achieve with our website.
Thanks mate,
Alex & Rob
Excellent Service
Alessio developed our website for our business and has done a wonderful job. He is very personable and knowledgeable. We have enjoyed working with him. We will be referring others to him and highly recommend him to those who need Tech advice.
MRC Performance
I have been in business for over 10 Years and recently moved to AGR Technology for all our IT needs. They are able to fix nearly anything remotely and always very helpful in recommending appropriate hardware upgrades that do the job as required but not costing more than needed.
Alessio provided an excellent service. He was very dedicated in his method of finding solutions to problems. He continued to try different avenues until he found the reason as to why a particular application was not working. He was very knowledgeable in his understanding of the internet and of applications and how they work, and he was able to apply this knowledge in understanding how to resolve the obstacles that continued to appear. He is understanding towards his client's needs and goals and he is willing to work with his client in achieving those goals. He is a very polite and well mannered person and very calm and gentle in his approach. I would highly recommend Alessio's services to anyone.
Palmira Rigoli
Great work ethics Alessio! We at Totally Gluten Free Products are very happy to have you on board as our IT and SEO master. Very reliable, trustworthy and knowledgeable in the field.
YouTube Comment
Nat's Custom Designs
Alessio from AGR Technology has recently helped me create a website for my business.
Throughout the whole process from start to finish Alessio made the process easy for me, by calling me and explaining each step of the way. I'm not very computer savvy, but with Alessio taking the time to explain in detail everything I needed to know from putting inventory in to having it shipped. He even remotely joined my computer to help guide me through everything.
He's very knowledgeable and is experienced in everything I needed and if there was anything else I needed to know that wasn't something he was familiar with, he researched it.
I would HIGHLY recommend Alessio to anyone. He has not only helped me for now but I know that if I ever needed help with anything else he would definitely go above and beyond to help. Thank you so much for everything you have done. It's been a long process but well worth it 🙂
Byron Macumber
AGR Technology is amazing. not only do they stick with you through out the process, they also accommodate to your wants and needs. They are efficient in their work and they have high integrity. Their capabilities are shown through their website design, and appropriate knowledge of utilities regarding software. over the many years of working with them they have been fantastic. I would recommend to everyone
Very helpful
Alessio was thorough, diligent and kept me updated at all time points. I was very impressed with his performance, passion and dedication. I will continue to use his services.
Wantrup & Associates
Alessio of AGR Technology is an IT guy we rely on whenever we need IT help. His professionalism impressed us right at the first time. He solved many of our IT problems in no time. Excellent communication and speedy response.
We highly recommend this company
From a happy customer
Valeria Bianco
I received AGR contact information from a previous client, who had found their service excellent. So I contacted AGR with some expectations, and I can say they exceeded them. Professional, honest, punctual, reliable, their service is faultless. We can't recommend them highly enough.
Very fast, value for money and a comprehensive service
AGR is professional, organised and very skilled at what they do. They take the initiative, looking after all the details that you would not have thought of to enhance your website presence, marketing funnel and automated appointment bookings. Big bonus - pricings are at a fraction of the cost of competitors.
Customer testimonial
Alessio from AGR Technology is wonderful at gently guiding the less technically savvy users to solve problems. Back up service excellent. Highly recommended
SEO for website
The team is very cooperative and delivers clean and very efficient work.
Raimond Volpe
Nothing but good things to say about Alessio. He has been great service and great at communicating with me by both phone and email. Very good knowledge and problem-solving ability with our web development. I would thoroughly recommend Alessio and AGR Technology to anyone wanting online marketing or web development
Website design
Big thank you to Alessio at AGR Technology for a smooth and easy website development process. Nothing was to difficult to accomplish, I can highly recommend his first class service.
Some of the businesses we have helped
Overview of NBN Support Services in Melbourne
Looking for fast, reliable NBN support in Melbourne? At AGR Technology, we help businesses and homeowners stay connected with tailored NBN solutions—no jargon, just real results.
What We Offer
- NBN troubleshooting for slow speeds, dropouts, or connection issues, all handled by experienced technicians with over 10 years in the IT sector
- New NBN setup and seamless upgrades, including modem and router configuration, ensuring strong WiFi coverage across your home or office
- Professional NBN installation and cabling, with solutions that factor in your building layout and future needs—no guesswork, just solid, future-proof infrastructure designed for busy city environments
- Ongoing NBN support for outages, appointment coordination, and dealing directly with your internet provider on your behalf, so you won’t waste time in call queues
Why AGR Technology?
- Our qualified support team knows the ins and outs of modems, NTUs, and provider-specific requirements.
- NBN fault diagnosis, upgrades, and support all in one—making AGR Technology your single point of contact for every NBN problem.
Need rapid help with NBN issues, a network upgrade, or advice choosing the best NBN plan for your needs?
Contact AGR Technology now to book an expert consultation or request a same-day onsite service. We’re local, transparent, and focused on keeping your connection running smoothly. Call us or book online—let’s get your Melbourne property NBN-ready today.
Types of NBN Support Available
At AGR Technology, we make sure your NBN connection in Melbourne works seamlessly—whether you’re streaming at home or relying on stable internet for your business. Our certified team has over 20 years’ experience supporting local customers with everything from troubleshooting slow speeds to managing complex network upgrades.
Residential Support Services
Keep your home online with dependable NBN solutions from AGR Technology. We take care of everything:
- NBN setup and activation: We’ll handle installation and activation, ensuring your wireless router, NBN modem, and all network devices talk to each other.
- WiFi configuration: Achieve fast, stable WiFi coverage across your whole property. We customise networks for bedrooms, living areas, and backyard studios.
- Connection troubleshooting: Experience immediate help for dropouts, slow speeds, or no internet. Our support covers NBN Fibre, wireless, and hybrid connections.
- Relocation assistance: Moving house? We’ll coordinate with your provider, advise on the best connection type, and ensure you’re connected on day one.
- Equipment upgrade advice: Not sure about routers, mesh systems, or mobile 4G/5G backup? We assess your needs and install suitable equipment for fault-free streaming, gaming, and remote work.
We know every Melbourne home and apartment has unique internet needs—contact AGR Technology for a fast assessment and transparent pricing.
Business Support Services
Empower your Melbourne business with dependable, enterprise-grade NBN support from AGR Technology. We provide:
- NBN network planning: Our team collaborates with you to design and install business-ready cabling and network hardware, optimising for speed and maximum uptime.
- Same-day troubleshooting: We quickly resolve outages, slowdowns, and complex technical issues—essential for remote work, video calls, and cloud applications.
- WiFi and wired networking: We enhance coverage throughout warehouses, offices, and retail spaces, ensuring staff and customers get uninterrupted internet access.
- Business relocation connectivity: Relocating your business? We coordinate with both NBN and your telco, managing the move to limit downtime.
- Expert backup solutions: Stay connected, even if the NBN drops out, with managed 4G/5G backup integration that switches automatically—vital for customer service and transaction processing.
Common NBN Issues and Troubleshooting
Trust AGR Technology for fast and expert NBN troubleshooting in Melbourne. We make sure your internet stays reliable, whether it’s for work, streaming or business operations.
Network Outages and Maintenance
Network outages disrupt productivity and entertainment across Melbourne homes and businesses. Outages often occur due to planned maintenance, technical faults or external infrastructure issues—especially in high-traffic suburbs like the CBD, Carlton, and Richmond.
- Instantly diagnosing the cause keeps downtime to a minimum
- Liaising with NBN Co and your provider ensures issues are resolved quickly if they’re outside your premises
- Restoring your connection rapidly is what we do best
Speed and Connectivity Challenges
Slow speeds or dropouts frustrate business and home users in Melbourne, affecting video calls, cloud work, and streaming. Several common causes include:
- Incorrect modem/router setup after a recent move
- Faulty cabling or outdated network equipment
- Wireless interference from electrical devices or building structure
- Plan limitations from your NBN provider
- Network congestion during peak hours
AGR Technology assesses your full connection for bottlenecks. We optimise your WiFi, upgrade hardware where needed, and interface with ISPs to ensure your plan delivers the speeds you’re paying for. Our solutions are tailored for both commercial-grade and home network environments.
How to Access NBN Support in Melbourne
Accessing reliable NBN support in Melbourne gives you the peace of mind that your internet connection stays strong, no matter where you are in the city. At AGR Technology, we combine deep technical expertise with a local touch to help businesses and home users keep their connections fast and trouble-free.
Online and Phone Support Options
Getting help with NBN issues is quick and hassle-free with AGR Technology’s online and phone support. We’re available to assist you with:
- Rapid troubleshooting for connection dropouts, slow speeds and network outages. Our NBN-certified technicians bring two decades of hands-on experience in diagnosing and resolving common faults across central Melbourne.
- Expert guidance on installation or upgrades, including advice on modem compatibility, NTU (network termination unit) setups, and router configuration.
- Account and billing support for plan changes, detailed billing queries, or updating your service address.
- Step-by-step assistance for setting up WiFi networks and strengthening coverage throughout your premises.
In-Person Assistance and Local Offices
Prefer face-to-face help? AGR Technology provides in-person NBN support across Melbourne CBD and the surrounding suburbs. Our technicians:
- Conduct on-site diagnostics to quickly resolve cabling issues, faulty hardware or persistent WiFi dead spots.
- Install and configure NBN equipment in new builds or during office/home relocations, so you can move in with internet ready to go.
- Advise on network cabling upgrades for businesses wanting extra speed and reliability, such as those upgrading to fibre-to-the-premises (FTTP) or fibre-to-the-building (FTTB).
Tips for Optimizing Your NBN Experience
Every Melbourne office and household depends on a reliable NBN connection for work, streaming, and communication. At AGR Technology, our expert support helps you get the most from your broadband setup, from plan selection through to network improvements. Here’s how we boost your internet experience and keep you online.
Choosing the Right NBN Plan
Selecting an NBN plan that fits your usage ensures you get consistent speed and value:
- Match your speed to your needs:
Plan speeds (e.g. NBN 25, NBN 50, NBN 100) matter. Households working remotely, large families, or businesses handling video calls and cloud apps every day benefit from higher-speed plans.
- Check included features:
Unlimited data, static IPs, and bundled 4G/5G backup give extra security against dropouts and help with seamless streaming and downloads.
- Compare retailers:
Providers like TPG, Telstra, Optus, and Aussie Broadband each offer unique deals and support. We compare available options specific to your address to find a plan that’s cost-effective and robust.
- Business solutions:
Enterprise-grade NBN and business plans give priority support, advanced Service Level Agreements, and guaranteed uptime—essential for offices and remote teams.
Improving Home and Office Connectivity
Fast NBN is only as good as your local network. We fine-tune every setup for optimal results:
- Strategic modem and router placement:
Centrally position your wireless router or NBN modem. Walls, electronics, and distance weaken WiFi signals—reducing speed by up to 30% in large properties.
- Professional cabling:
Structured Ethernet cabling in offices or homes delivers stable speeds to every desk—perfect for demanding users and devices sensitive to wireless drops.
- WiFi optimisation:
Dual-band or mesh WiFi systems extend coverage and reduce black spots. For larger homes, adding mesh points or extenders connects isolated rooms and outdoor areas.
- Hardware advice & upgrades:
Outdated routers or incompatible networking gear limit speed. Our technicians assess your current equipment and recommend NBN-ready upgrades for maximum throughput.
- Redundancy with 4G/5G failover:
Adding automatic 4G/5G backup ensures business continuity in the event of scheduled outages or unexpected faults.
Conclusion
Reliable NBN support is essential for keeping our homes and businesses connected in Melbourne’s fast-paced environment. When you choose expert help tailored to our specific needs you can avoid unnecessary downtime and enjoy a smoother online experience.
Get in touch
Frequently Asked Questions
What is the NBN and why is it important for Melbourne homes and businesses?
The NBN (National Broadband Network) is Australia’s high-speed internet infrastructure. In Melbourne, it plays a crucial role in supporting remote work, online learning, business meetings, streaming, and more. Reliable NBN service helps keep productivity and entertainment running smoothly.
Does NBN connection guarantee strong WiFi coverage everywhere in my property?
No, being connected to the NBN does not ensure seamless WiFi coverage throughout your home or business. Factors like property size, modem location, and building materials can affect signal strength. Professional setup and WiFi optimization can improve coverage.
What common issues can affect NBN speed and connectivity?
Common NBN issues include slow speeds, dropouts, incorrect modem setup, faulty cabling, network congestion, and outages. Diagnosing the root cause and making targeted fixes, such as equipment upgrades or WiFi optimization, can resolve most problems.
How can AGR Technology help with my NBN service in Melbourne?
AGR Technology offers expert support for NBN setup, troubleshooting, professional installation, network upgrades, and ongoing maintenance. They cater to both homes and businesses, ensuring a tailored solution quickly, whether you need remote help or on-site service.
How do I get support if my NBN connection goes down?
If your NBN connection drops out, AGR Technology provides rapid diagnosis and works directly with NBN Co and your provider for resolution. You can contact them online, by phone, or request in-person support in Melbourne for fast help.
What NBN services does AGR Technology offer for businesses?
AGR Technology provides businesses with advanced network planning, troubleshooting, enterprise WiFi, wired networking upgrades, relocation assistance, and backup solutions to ensure reliable connectivity and minimal downtime.
Should I upgrade my NBN equipment or plan for better performance?
If you experience frequent slow speeds or dropouts, upgrading your equipment (modem, router) or switching to a higher NBN plan may help. A professional assessment can identify the best solution for your needs.
Are there tips for improving my NBN experience at home or the office?
Yes, place your modem centrally, use quality cabling, get professional WiFi optimization, and upgrade equipment if needed. Compare NBN plans and providers to ensure you have the right speed and features for your requirements.
How do I arrange an NBN installation or upgrade with AGR Technology?
Contact AGR Technology through their website or by phone to schedule an installation, upgrade, or troubleshooting visit. They offer both remote guidance and on-site service across Melbourne, tailored to your specific needs.
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Alessio Rigoli is the founder of AGR Technology and got his start working in the IT space originally in Education and then in the private sector helping businesses in various industries. Alessio maintains the blog and is interested in a number of different topics emerging and current such as Digital marketing, Software development, Cryptocurrency/Blockchain, Cyber security, Linux and more.
Alessio Rigoli, AGR Technology