Get more from Microsoft Dynamics 365
Microsoft Dynamics 365 can provide a strong foundation for managing customers, operations and business data. But even a capable platform will not always match the way your business works.
You may need a custom workflow, an integration with another system, a customer portal, additional automation or an application that sits alongside Dynamics 365.
That is where AGR Technology can help.
We provide Microsoft Dynamics 365 solutions and support with a software development focus, helping businesses extend existing systems, connect applications and build custom functionality around their operational requirements.
Whether you are looking to improve an existing Dynamics 365 environment or need software that works alongside it, we can help assess the requirement and develop a practical solution.
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Why work with us?
Custom Microsoft Dynamics 365 development
Not every business process fits neatly into standard software.
Microsoft itself recognizes that Dynamics 365 can be customized and extended through configuration, low-code tools, professional development and platform services.
AGR Technology can help develop software that extends your existing Dynamics environment without unnecessarily replacing systems that already work.
Our development capabilities can include:
- Custom Dynamics 365 functionality
- Business applications
- CRM extensions
- Custom workflows
- API development
- Third-party integrations
- Data synchronization
- Customer and staff portals
- Bespoke dashboards
- Business process automation
- Custom applications connected to Dynamics data
- Ongoing enhancements and technical development
The objective is simple: make your existing technology work better for your business.
Dynamics 365 integration services
Your CRM or ERP should not operate as an isolated system.
If your team is moving information between Dynamics 365, accounting software, eCommerce platforms, internal databases or other business applications, there may be an opportunity to connect those systems.
AGR Technology can develop integrations that help systems exchange information more efficiently.
Depending on your requirements, this can involve:
- REST APIs and web services
- Third-party software integrations
- CRM and ERP integrations
- Database connections
- Data imports and exports
- Automated synchronization
- Custom middleware
- Payment and eCommerce integrations
- Legacy system connections
- Internal business applications
Microsoft’s own documentation highlights integration as a common reason for extending Dynamics 365 and recommends considering the broader effects on security, performance, scalability and maintainability when doing so.
We take the same practical approach: understand what needs to connect, why it needs to connect and what the integration needs to achieve before deciding how to build it.
Need Dynamics 365 connected to another system? Talk to AGR Technology.
Automate repetitive business processes
If employees are repeatedly entering the same information, moving data between systems or manually performing routine administrative tasks, custom software may be able to remove some of that work.
Dynamics 365 can be extended through Microsoft Power Platform technologies such as Power Apps and Power Automate, while Dataverse provides a data platform used by Dynamics 365 and Power Platform applications.
AGR can help identify opportunities for:
- Automated workflows
- Approval processes
- Notifications
- Data processing
- Document generation
- CRM updates
- Reporting workflows
- Scheduled processes
- Internal task management
- Cross-system automation
The right approach is not to automate something simply because it can be automated. The goal is to remove genuine friction from your team’s workflow.
Build custom applications around Dynamics 365
Sometimes the answer isn’t another modification to the core CRM or ERP.
A better solution may be a separate application that connects to Dynamics 365 and provides a purpose-built interface for a particular group of users.
For example, a business might need:
Customer portals
Give customers access to relevant information, requests, documents or services without exposing the full internal system.
Staff applications
Create a simpler interface for employees who only need access to specific business functions.
Management dashboards
Bring operational information into a tailored interface designed around the metrics your management team actually needs.
Industry-specific software
Develop functionality that addresses processes unique to your organization or industry.
Microsoft’s documentation specifically supports extending Dynamics 365 with custom applications and professional development techniques where configuration and low-code approaches aren’t sufficient.
Dynamics 365 CRM and ERP development
AGR Technology’s broader software development capability makes it possible to work around existing business platforms rather than treating them as standalone products.
Depending on your environment, we can work with requirements involving:
- CRM systems
- ERP platforms
- Customer management
- Sales processes
- Service workflows
- Operations
- Inventory
- Finance-related workflows
- Business reporting
- Data management
- External business applications
This can be particularly useful when your organization has invested heavily in Dynamics 365 but still relies on spreadsheets, manual processes or disconnected applications to fill gaps.
Dynamics 365 support and ongoing development
Software rarely stays finished.
Your business changes. Systems are updated. Integrations evolve. New requirements appear.
AGR Technology can provide ongoing technical assistance for custom software and integrations developed around your Dynamics environment.
Support can include:
- Troubleshooting
- Bug fixes
- Integration maintenance
- Application updates
- Performance improvements
- Feature enhancements
- Custom development
- System changes
- Technical investigation
- Ongoing software development
This is particularly important for customized environments because additional software introduces its own maintenance and support requirements. Microsoft recommends using supported extension patterns and considering maintainability, security, performance and future-proofing when extending Dynamics 365.
When should you consider custom Dynamics 365 development?
Custom development can make sense when:
- Standard Dynamics functionality does not meet a specific requirement
- Your team relies heavily on spreadsheets alongside Dynamics
- Employees manually transfer data between systems
- Your existing software does not integrate with Dynamics
- You need a customer or supplier portal
- You need a specialized internal application
- Existing workflows are creating unnecessary administration
- Your business has unique operational requirements
- You need to modernize an older application while retaining Dynamics
- You want to connect Dynamics with a new SaaS platform
The important question isn’t “Can we customize Dynamics?”
It’s:
“What is the most sensible technical solution for the business problem?”
Sometimes that means configuration. Sometimes it means Power Platform. Sometimes it means an integration or custom application.
And sometimes building entirely new software is the better option.
Why work with AGR Technology?
AGR Technology approaches Dynamics 365 from a software development and systems integration perspective.
That matters when your requirement goes beyond standard configuration.
Our broader capabilities include:
- Custom software development
- Web application development
- SaaS development
- API development
- System integrations
- Business process automation
- Database-driven applications
- Mobile application development
- Legacy software modernisation
- Ongoing software maintenance
Rather than forcing your requirements into a predefined package, we can assess the existing environment and determine what needs to be configured, integrated, extended or built.
The result should be practical software that supports your business, not unnecessary complexity.
Who we work with
Our Dynamics 365-related software development services can suit:
- Growing businesses using Dynamics 365
- Organisations with complex internal workflows
- Businesses integrating multiple software platforms
- Professional services firms
- Manufacturers and distributors
- Property and construction businesses
- eCommerce businesses
- Organizations replacing legacy applications
- Companies requiring bespoke business software
- Technology consultancies that need additional development capability
We can also work alongside existing technology providers where the requirement calls for additional software development or integration expertise.
Your Dynamics 365 system doesn’t have to limit your processes
You don’t necessarily need to replace a business system just because it doesn’t handle every requirement out of the box.
In many cases, the more practical approach is to extend what you already have.
Microsoft’s guidance recommends considering standard capabilities first, then choosing an appropriate extension approach where additional functionality is genuinely needed.
AGR Technology can help you assess that decision from a broader software-development perspective.
Whether you need a single integration, a custom application or ongoing development support, we can discuss the requirement and determine what makes sense.
Talk to AGR Technology about your Dynamics 365 project
Frequently asked questions
Can AGR Technology customize Microsoft Dynamics 365?
AGR Technology can provide software development, integration and application development services around Dynamics 365. The appropriate approach depends on the Dynamics product, existing configuration and specific business requirement.
Can you integrate Dynamics 365 with other software?
Yes. Integration requirements can involve APIs, third-party applications, databases, eCommerce systems, internal software and other business platforms.
Can you build software that works with Dynamics 365?
Yes. Custom web applications, portals, dashboards and other business software can be designed to work alongside an existing Dynamics environment where the technical architecture and requirements support it.
Do you provide ongoing Dynamics 365 support?
AGR Technology can provide ongoing technical development and support for custom applications, integrations and software developed as part of a project. The scope of ongoing support can be agreed according to your requirements.
Do I need custom development?
Not necessarily. Some requirements may be better addressed through existing Dynamics 365 functionality or Microsoft Power Platform. AGR Technology can assess the requirement before recommending whether configuration, automation, integration or custom development is appropriate.
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Alessio Rigoli is the founder of AGR Technology and got his start working in the IT space originally in Education and then in the private sector helping businesses in various industries. Alessio maintains the blog and is interested in a number of different topics emerging and current such as Digital marketing, Software development, Cryptocurrency/Blockchain, Cyber security, Linux and more.
Alessio Rigoli, AGR Technology